FAQ

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Frequently Asked Questions

Q: How can I get to UNPLAN from Narita/Haneda Airport ?

A:  There are directions to our hostel from both Narita and Haneda Airports on our website direction pages.

Q: Can I send a letter/package to UNPLAN ?

A:  Yes, you can send letters and packages to the hostel?s address. However, please make sure to let us know in advance that you will be sending a letter/package. Also, please make sure that shipping is paid for in advance, as we will not be able to pay for shipping for you.

Q: If I arrive before 4 PM, can I leave my luggage at UNPLAN until I check in ?

A: Yes. You can leave your luggage with us any time after 8 AM on your check in day.

Q: Can I leave my luggage at UNPLAN after I check out ?

A: Yes. You can leave your luggage with us anytime until 11 PM on your check out date.

Q: I am going away for a few days after I check out and then coming back to check in again at UNPLAN. Can I leave my luggage at UNPLAN during the few days that I am away ?

A: Yes, you can. However, we charge 400 yen per night for luggage stored at our hostel on days that the guest does not stay with us.

Q: Can I check in before 4 PM ?

A: Our rooms are being cleaned every day between 10 AM and 4 PM, so we ask guests to please cooperate with us and plan to check in after 4 PM. However, if we have any beds open, guests may check in as early as 10:30 AM for a fee of 1000 yen. Depending on which bed is open, the guest may be required to change beds the next day.

Q: Can I check out before 8 AM ?

A: Yes. Although our reception desk is closed between 11 PM and 8 AM, guests are able to check out anytime. Please let the receptionist know if you will be checking out before 8 AM, and he/she will give you more details.

Q: My Plane arrives at Narita/Haneda Airport at a late time, so I am not sure if I can check in by 11 PM or not. What should I do ?

A: If you let us know in advance that you will be arriving at our hostel past 11 PM due to transportation issues, we will be able to keep our receptionist at the front desk waiting for you past 11 PM for up to 1 hour. If your arrival will be after 12 AM, we can email you directions on how to check in after reception closes. If you would like us to email you these directions, please contact us as soon as possible.

Q: Are beds first come first serve ?

A: No. Our receptionists decide guests? beds prior to check in. However, if guests have any requests, they may contact us and tell us in advance. Depending on bed availability, it may be hard for guests to have their beds changed after checking in.

Q: Is breakfast provided ?

A: Yes. UNPLAN has started providing free breakfast between 8 and 10 AM every morning. It includes a variety of breads, boiled eggs, and coffee.

Q: How old do I have to be to stay at UNPLAN ?

A: To stay in a dormitory, guests must be 15 years of age or older. Anyone of any age can stay in a private room, as long as they are accompanied by someone 15 years of age or older.